We want you to be happy with every order from Turfnlinen Pvt Ltd. This policy explains how returns and replacements work for goods purchased from us.
30-Day Return Window
If there's an issue with your order, let us know within 30 days of delivery and we'll make it right.
What's Covered
- Items that arrive damaged or defective
- Items that don't match what was agreed in your order confirmation
- Incorrect items or quantities delivered
What's Not Covered
- Custom-made or made-to-order items, unless faulty
- Normal wear and tear after use
- Items damaged after delivery due to improper storage or handling
How to Request a Return
Contact our team with your order details and a photo of the item, if possible. We'll review your request and confirm the next steps, which may include a replacement, repair, or refund depending on the situation.
Bulk and Wholesale Orders
For large or custom bulk orders, return terms are confirmed individually at the time of order, since these orders are often made to your specifications.
Refunds
Where a refund is agreed, it will be issued using the original payment method within a reasonable time after the returned item is received and inspected.
Contact Us
To start a return or ask a question, reach out to us:
- Email: turfnlinen@gmail.com
- Phone: +919103118287
